FAQs

How do I choose the right size?

In the chosen model you must enter the exact measurements corresponding to:

-Neck

-Loin

-Chest

How do I measure my dog?

-Neck: circumference of the same, measuring in the widest part

-long: long from the base of the neck to the base of the tail

-rax: circumference, always measured behind the front legs

Your model is made taking into account the measurements you indicate, so it is very important to measure as we indicate

Can I return the purchase?

– If it is a personalized confection with name or initial, it can not be returned for obvious reasons

– If it is a standard model, it will have a period of 5 days to proceed to the return and the model must be returned in the same conditions in which it arrived, without being used anything more than for the first test.

Are arrangements made?

It is not unusual for the model to be wrong for the dog, since it is tailor-made, so we stress that it is very important that we provide the right measures, very simple thing to do.

Yes, arrangements are made in the following cases:

-In case the measures provided are erroneous, with an important difference between the received and the real, the arrangements will be paid by the client.

-In case there is a slight difference, but something does not fit completely, Gentledog will take care of possible arrangements

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